The AvailableCar Way

AvailableCar Customer Care

We’re a friendly bunch and we want to help you as quickly as possible. If you need help with a feature on your new car, have a finance related question or just want to praise one of our team, the Customer Care team are on hand to help you.


Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.

  • What if I have an issue after purchasing my car?

    Customer satisfaction is very important to us and we aim to resolve all issues straightaway. Should you experience an issue with your car following collection, please contact the store you purchased your car from directly. We offer a 3 month/3,000-mile warranty with all our cars.

  • How do I make a complaint?

    Should you wish to make a complaint about a car you have purchased from us or any aspect of our service, please fill out our complaint form here.

  • What is the 30-day exchange agreement?

    More information about our 30-day exchange agreement can be found here.

  • What if I have customer feedback?

    We value the opinions and experiences of our customers, and understand that their feedback is essential to our growth and success. If you would like to provide feedback please complete our form here.