Customer Service is at the heart of what we do, the Available Car shopping experience is built around the customer and as a Handover Manager you will play a crucial part in the process, ensuring your team provide customers with the very best experience and making the moment special for them with a seamless, hassle-free delivery. Available Car is a family-owned Used Car Supermarket with 4 branches across the Midlands and Yorkshire.

Our Benefits:

• £28,000 per annum
• Monday to Friday
• 24 days holiday + bank holidays + Birthday off
• “Available Anniversaries” (Days off to support with life changing moments)
• Training opportunities
• Employee discount scheme
• Long Service Awards
• Death in Service
• Charity Day Off
• Occupational Health
• Corporate gym membership/discounts
• Friendly team environment.

About the role:

• Manage and mentor a Team of Handover Assistants
• Actively contribute towards and build upon the AvailableCar ethos of delivering an exceptional customer experience
• Confidently, professionally, and proactively engage with customers in the showroom, ensuring a positive and memorable customer experience
• Deal with complaints or quality issues
• Chase Preparation / valet on the progress and timings of vehicles scheduled for handover
• Drive performance through the sale of additional value-added products and services
• Provide timely and accurate management reports as required
• Build solid, long-term relationships with Departmental Managers across the business
• Pro-actively manage the customer handover diary to maximise the number of vehicle collections each day to ensure that Available Car achieves the budgeted volume objective.

About you:

The ability to lead, mentor and motivate your team whilst driving customer satisfaction and financial performance. As a highly effective communicator you will be able to offer advice and guidance to your team and customer professionally present additional value-added product and services all whilst actively contributing towards the Available Car aims and values

Skills required:

• Experience managing a team and motivating team members to hit targets
• A passion for delivering great service, greeting customers with a smile and serving them with pride
• Work well within a team and communicate effectively and openly with others
• Full UK driving licence is essential to the role as you will be driving manual, automatic & electric vehicle.

Hours:  Monday 09.00 – 19.00, Tuesday to Friday 08.30 – 18.30

Pay: £28,000 per annum

If this is you, we would love to hear from you! 

At Available Car, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

To apply, please send an email to [email protected], stating the role you are applying for within the subject of the email.