Available Car used cars

Customer Service Assistant - Call Centre

Leeds - £21,237

Available Car are a family owned Used Car Supermarket with 4 branches across the Midlands and Yorkshire. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. We are looking for a Customer Service Assistant to join our Team of experts.

Our Benefits:

  • £21,237 per annum
  • 24 days holiday + bank holidays + Birthday off
  • “Available Anniversaries” (Days off to support with life changing moments)
  • Room for progression
  • Training opportunities
  • Employee discount scheme
  • Long Service Awards
  • Death in Service
  • Charity Day Off
  • Occupational Health
  • Corporate gym membership/discounts
  • Friendly team environment

About the role:

  • Contact Centre role
  • Answering large volumes of telephone calls, emails and webchat for our entire group
  • Dealing with first line enquiries from customers
  • Generate rich leads for the showroom teams
  • Book appointments for customers with the showroom team
  • Confidently, professionally and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience
  • Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience

About you:

You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.

(Note – you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)

Skills required:

  • Computer literate & Proficient in Microsoft packages
  • Experience working in a high volume, multi-channel contact centre
  • Be able to prioritise your workload in a fast-paced environment
  • Outstanding ability to clearly communicate with customers
  • A passion for delivering great service, greeting customers with a smile and serving them with pride
  • Work well within a team and communicate effectively and openly with others
  • Full UK driving licence is desirable

Hours: Rolling 4-week shift pattern. 40 hours per week over 5 days, including weekend and bank holiday work.

Pay: £21,237 per annum

To apply, please send an email to [email protected], stating the role you are applying for within the subject of the email.