Available Car are a family owned Used Car Supermarket with 4 branches across the Midlands and Yorkshire. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. We are looking for a Customer Service Assistant to join our Team of experts.

Our Benefits:

• £21,237 per annum
• 24 days holiday + bank holidays + Birthday off
• “Available Anniversaries” (Days off to support with life changing moments)
• Room for progression
• Training opportunities
• Employee discount scheme
• Long Service Awards
• Death in Service
• Charity Day Off
• Occupational Health
• Corporate gym membership/discounts
• Friendly team environment

About the role:

• Contact Centre role
• Answering large volumes of telephone calls, emails and webchat for our entire group
• Dealing with first line enquiries from customers
• Generate rich leads for the showroom teams
• Book appointments for customers with the showroom team
• Confidently, professionally and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience
• Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience

About you:

You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.

(Note – you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)

Skills required:

• Computer literate & Proficient in Microsoft packages
• Experience working in a high volume, multi-channel contact centre
• Be able to prioritise your workload in a fast-paced environment

• Outstanding ability to clearly communicate with customers
• A passion for delivering great service, greeting customers with a smile and serving them with pride
• Work well within a team and communicate effectively and openly with others
• Full UK driving licence is desirable

Hours: Rolling 4-week shift pattern. 40 hours per week over 5 days, including weekend and bank holiday work.

Pay: £21,237 per annum

To apply, please send an email to [email protected], stating the role you are applying for within the subject of the email.