We are now able to offer Click & Collect, Buy Online and a limited number of Home Delivery appointments.

We have outlined the processes below to provide information on how we have made the process simple, safe and secure but if you have any further questions please do not hesitate to contact us.

 
For Click & Collect and Buy Online Customers:

  • Appointment only collection
  • Individually assigned safe area parking bays
  • Safe and sanitised handover of documents and keys etc
  • Remote completion of documentation
  • Part exchange assessment in a safe and secure manner
  • Final sanitisation process before handover

For Home Delivery:

As above:

  • Limited number of Home Delivery appointments
  • Safe delivery by driver or transporter
  • For more information on our Home Delivery Service, Click here

Staying COVID SECURE:

  • The handover of cars will follow strict sanitisation and social distancing rules. For more detail on our COVID SECURE processes, click here

 

 

After you have reserved your car online you will receive a call back to run through your deal and book one of our outdoor Click & Collect slots or Home Delivery slots.

If required, paperwork will be forwarded to you via email to sign from home and your final paperwork will be signed on site in a safe and sanitised manner.

When you arrive on site you will see your lovely new car parked in a collection bay. Please park in the opposite bay to your new car. These bays will be marked out by cones and tape. When you are parked in your assigned bay please call the showroom to confirm your arrival and stay in your car.

A Handover Team member will then bring keys and any documents out to the car.

When you have exited your car we will then sanitise your car in front of you to give you complete peace of mind that your car is safe. We will use an anti-bacterial ‘smoke bomb’ to sanitise your car that will take a few minutes to complete. While this is happening we will wipe down all handles that have been touched.

We have created safe areas for you to stand in.

To adhere to strict social distancing guidelines and for the safety of our employees and yourself we ask you to keep a minimum of two metres away from each other, frequently use hand sanitiser and if you have a facemask please wear it.

 

 

There is an area next to the bay that has been assigned to you. Our collection expert will place all documents for handover in a neutral area nearby then stand in the area in the bay next your new car.

They will ask you to inspect your new car to make sure you are happy with your purchase and answer any questions you have.

If you have a Part Exchange, they will inspect your old car while you stand in your area to confirm the condition of the vehicle.

Before they enter the car they will wipe down the door handle and spray the car with a sanitizing air spray

Then it is down to passing over the documents and if anything requires a signature it will be placed in the neutral area, sanitised by our Staff member and once they are at a safe distance it will be ready for you to pick up.

It is then time for you to take away your fantastic new car.

All our Handover team will be wearing PPE and sanitising any areas they touch.

Rest assured that before your part exchange is moved the same sanitisation process happens to protect our employees.