Keeping Our Staff and Our Customers Safe and Secure

20th Aug 2020


An Update from Michael Bell, our CEO.

I hope you are all keeping safe and coping with the current situation.

We are all in awe of the heroic role played by the NHS and all the key workers in keeping us safe and helping us through this time.

It has obviously been very difficult for all of us but it seems that because of the tremendous efforts made we are now seeing some benefits: we are being able to see our loved ones again, being able to carefully come out of lockdown, and to move back to some sort of normality.


Our new normal

We are following government advice by implementing strict rules on social distancing and rigorous sanitisation routines to remain COVID SECURE for the health, safety and peace of mind of our Staff and Customers.

These routines include:

  • Health checks for all Staff on arrival
  • Use of supplied PPE for Staff and desks with protective shields
  • We observe two metre social distancing at all times
  • No desk sharing, no car sharing, no job sharing
  • We support our cleaning teams – and give them priority
  • We stay alert and reduce risk at every opportunity
  • The handover of cars will follow strict sanitisation and social distancing rules. For more detail on our Click&Collect, Buy Online and Home Delivery services, click here





Workshops will be using social distancing and only one person is permitted to work on a car at any time.

Where possible, cars will be parked two metres apart, where this isn’t possible dividers will be erected to protect staff and PPE must be worn at all times.

Sanitiser stations will be at all entrances and exits and washing of hands will be encouraged regularly.

Where documents, keys or parts must pass between people we will operate social distancing. The first person will place the item in a box or tray, spray it with sanitiser, step two metres away and then the other member of staff will be prompted to pick up the item.

When working inside a car, face masks must be worn at all times.

When Staff have finished working on the car, all areas touched should be wiped down or sprayed with sanitiser.

Before collection, all cars are fumigated with sanitiser, sealed for customer collection and exterior handles wiped down.

Employees will not gather in groups around the site of more than 4 people and they should be social distancing during this time.